Privacy Policy

1. Introduction

The Embassy of the Democratic Republic of Timor‑Leste in Australia ("we", "our", "the Embassy") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website embassytimorleste.com.au.

By accessing this website, you consent to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information. Collected when you voluntarily provide it to us, including:

• Name
• Email address
• Phone number
• Organisation / affiliation
• Documents or enquiries you submit
• Passport, visa or consular information (when provided through forms)

2.2 Automatically Collected Information. Through cookies, analytics tools, and server logs:

• IP address
• Browser type
• Pages visited
• Date, time, and duration of visit
• Device type

3. How We Use Your Information

We may use your information for:

• Responding to consular enquiries
• Processing requests for services (passports, visas, notarial services, etc.)
• Communicating updates or notifications
• Improving the website and user experience
• Statistical and security purposes
• Compliance with legal or diplomatic obligations

4. Disclosure of Information

We may disclose personal information:

• To relevant Timor‑Leste Government ministries or agencies
• To service providers assisting with website hosting or analytics
• When required by Australian or Timor‑Leste law
• To protect the security or integrity of Embassy systems

We do not sell or rent your personal information.

5. Data Security

We take reasonable steps to protect personal information, including:

• Secure servers
• Restricted access
• Encrypted transmission (HTTPS)
• Regular system checks

However, no online transmission is fully secure, and we cannot guarantee absolute protection.

6. Data Storage

Personal information may be stored:

• On secure Embassy servers
• Within cloud infrastructure hosted in Australia or internationally

We retain information only as long as required for legal, administrative, or service-related purposes.

7. Cookies & Analytics

This site may use cookies and Google Analytics to improve functionality and measure usage. Users can disable cookies via browser settings, but some website functions may not work properly.

8. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Access & Correction

You may request access to or correction of your personal information by contacting us at: info@embassytimorleste.com.au

10. Updates to This Policy

We may update this Privacy Policy at any time. Revised versions will be posted on the website.